Returns & Refunds

At Mark&Zin, your satisfaction is our priority. We hope you love your purchase, but if for any reason you’re not fully happy with your order, we offer a 14-day return and exchange policy for eligible items.

Easy, Hassle-Free Returns

If you wish to return or exchange your item, simply email us at service@markandzin.com within 14 days of receiving your order. Please include:

Your order number or the email address used to place the order
A brief explanation for the return or exchange

Our support team will guide you through a simple and secure return process.

Conditions for Returns

Items must be unused, in original condition, and returned with all original packaging.
We do not accept returns or exchanges on custom or made-to-order pieces unless they arrive damaged or defective. We appreciate your understanding.

Refunds

Once we receive your returned item and confirm it meets our return conditions, your refund will be processed within 2–5 business days to your original method of payment. You will receive a confirmation email once the refund is issued.

Order Cancellations

We understand that plans can change. If you need to cancel your order, please contact us at service@markandzin.com within 48 hours of placing your order.

Within 48 hours: Cancellations made within this window will be fully refunded with no penalty. Refunds will be processed to your original payment method within 2–7 business days.
After 48 hours: Cancellations requested after the 48-hour window will incur a 20% fee of the total order amount. This fee reflects the operational costs already incurred, as we begin preparing your order shortly after it is placed.
Already shipped: If your order has already been shipped, we regret that we are unable to cancel or intercept the package. You may contact us after receiving the item to initiate a return or refund process.

Please note:

For returns that are not due to product quality or design issues, the original shipping fee will not be refunded, as it has already been incurred.
Return shipping costs will be the responsibility of the customer in such cases.
If the return is due to an error on our part, we will cover the cost of return shipping.

Custom or made-to-order items cannot be cancelled once production has started.

We encourage you to reach out as promptly as possible if you need to cancel. Our team will be happy to assist you with care and discretion.

Questions?

For any questions about our return policy or assistance with your return, feel free to contact us at service@markandzin.com. Our team is here to ensure a smooth and confident shopping experience.