Couldn’t find the answer in our FAQs?
We’re here to help — with care, clarity, and thoughtful support, so every step feels easy and focused on what matters to you.

Customer Service Email
Feel free to reach us at service@markandzin.com. We aim to respond within 24 hours on business days.

Live Chat via Shopify Inbox
You’re also welcome to message us through Shopify Inbox for real-time assistance directly on our website.

WhatsApp Concierge
Need a quicker reply? For urgent matters or custom requests, you can contact our WhatsApp Concierge for priority support.

We’re always happy to assist you on WhatsApp.

Click here to start a conversation with us on WhatsApp.

Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
We’re here to support you during these hours and will get back to messages sent outside of this time as soon as possible.

Your story. Our pearls.
We’re honored to be part of your moments — from everyday elegance to once-in-a-lifetime memories.

Still have questions? Don’t hesitate to reach out — your perfect pearl is just a message away.