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Yes, our pearls are real freshwater cultured pearls.
Real pearls are organic gems, so each one can have slight variations in shape and surface – this is normal and part of their natural character.

It's a combination of 30+ years of experience and a radically different business model. We connect the source directly to you, skip the middlemen and retail location, and pass the savings on to you.

Of course! We want you to love what you wear. If you're not fully happy, you can return or exchange your item with a no-risk 60-day return policy.

You can reach us anytime at service@markandzin.com

You can also send us a direct message through the website inbox or our social media — we’re always happy to help.

US Orders: 7-14 business days

International Orders: 8-15 business days

Once your jewelry ships, we'll email you a tracking link so you can follow its journey.

Yes, all Mark&Zin pieces come with a 1-year limited warranty. Beyond that, we also offer lifelong after-sales service at a reduced cost. If you ever have any issues with your pearls or jewelry, we'll work with you to find the best and most affordable solution—because your satisfaction means everything to us.